Position Overview

DeLaSalle High School is committed to providing a transformative Catholic, Lasallian education rooted in personal relationships, respect for the dignity of every individual, and a strong sense of community. We work collaboratively with students and families, recognizing their unique circumstances and addressing financial challenges with compassion, professionalism, and accountability.

The Islander Foundation is a separate nonprofit organization that supports DeLaSalle students and families through philanthropic and corporate partnerships, fundraising, and volunteer opportunities. Through partnerships with local organizations and event venues, the Foundation coordinates volunteer activities that generate financial support for its programs. Eligible participating volunteers may apply for grants to help offset tuition and other educational expenses in accordance with established Foundation policies.

The Tuition Accounts and Foundation Coordinator serves as a key liaison among DeLaSalle High School, the Islander Foundation, and the families they serve. Working collaboratively with school and Foundation leadership, the Coordinator supports tuition account management, assists families in understanding financial obligations, and facilitates access to appropriate Foundation programs and volunteer opportunities. The position balances responsible financial stewardship with the compassion, dignity, and personal relationships central to DeLaSalle’s Lasallian mission.

This position supports both organizations, with responsibilities generally allocated equally. The employee reports to the Chief Operating Officer and collaborates with the Director of the Islander Foundation on Foundation-related work. Priorities, scheduling, and performance expectations are coordinated through the direct supervisor.

Ethical Standards and Confidentiality

Employees are expected to conduct themselves consistently with DeLaSalle High School’s Catholic, Lasallian mission and to respect the school’s religious identity, teachings, and practices, subject to applicable law and reasonable accommodation requirements.

This position requires the highest standards of confidentiality, discretion, integrity, and professionalism. Sensitive student, family, financial, personnel, and organizational information must be safeguarded and disclosed only to authorized individuals with a legitimate need to know. Information obtained through either DeLaSalle High School or the Islander Foundation may be shared between the organizations only when authorized under applicable law, institutional policies, and appropriate information-sharing arrangements. Confidentiality obligations continue after employment ends.

Islander Foundation Responsibilities

• Support contractual partnerships with vendors and event venues throughout the Twin Cities by coordinating volunteer schedules, training requirements, event registrations, and concession activities.
• Complete required venue-specific leadership and training programs to understand operating procedures, safety protocols, volunteer expectations, and contractual requirements.
• Coordinate volunteer check-in, as directed by Foundation leadership, and help ensure adherence to expectations for attendance, punctuality, attire, and professional conduct.
• Maintain accurate, organized, and confidential records of volunteer participation, event registrations, training completion, communications, meetings, and reports.
• Communicate and uphold Islander Foundation policies and venue requirements, addressing concerns professionally and referring exceptions to appropriate leadership.
• Serve as a responsive resource for participating families and volunteers, and foster positive relationships with venue representatives and corporate partners.
• Monitor Foundation and corporate partner reporting requirements, maintaining calendars for applications, deadlines, reporting, and contractual commitments.
• Collaborate with Foundation leadership to improve volunteer coordination, operational efficiency, and program effectiveness.

DeLaSalle High School Responsibilities

• Administer student tuition accounts and related charges, including monitoring balances, coordinating payment arrangements, communicating with families, and ensuring timely and accurate billing.
• Serve as a primary point of contact for families regarding tuition accounts, payment obligations, and financial aid processes, referring eligibility or award decisions to authorized personnel.
• Proactively communicate with families regarding past-due balances with professionalism, empathy, clarity, and respect for established school policies.
• Establish, monitor, and document payment arrangements within institutional guidelines; refer exceptions or significant modifications to the designated supervisor for approval.
• Identify families experiencing financial hardship and collaborate with the Finance Office to explore resources, coordinate meetings, and document appropriate action plans.
• Maintain complete and confidential records of account activity, family communications, payment agreements, and follow-up actions.
• Collaborate with the Enrollment Committee and school leadership to support family retention while maintaining responsible tuition collection practices.
• Recommend next steps for significantly delinquent accounts, including potential referral to external collection services, subject to established policies and supervisory approval.
• Assist with accounts receivable reconciliation, financial reporting, and documentation for annual receivable write-offs in coordination with the Finance Office and Enrollment Committee.
• Explain appropriate Islander Foundation programs, volunteer opportunities, and established grant application procedures without promising eligibility or financial awards.

Additional Responsibilities and Professional Expectations

• Build respectful, trusting relationships with students, families, colleagues, volunteers, and community partners while representing DeLaSalle’s Catholic, Lasallian values.
• Maintain professional boundaries and avoid commitments or policy exceptions beyond the authority of the position; refer sensitive matters and potential conflicts of interest to the direct supervisor.
• Approach challenges with initiative, flexibility, sound judgment, and a collaborative, solutions-oriented mindset.
• Demonstrate reliability, punctuality, organization, attention to detail, and appropriate professional conduct.
• Communicate effectively with people from diverse backgrounds, exercising cultural sensitivity, patience, empathy, and respect.
• Work independently and collaboratively while managing multiple projects, competing deadlines, and frequent interruptions.
• Identify situations requiring supervisory guidance, particularly those involving confidential information, financial hardship, or policy exceptions.
• Participate in occasional evening or weekend activities and travel locally to Foundation venues as required.
• Safely lift and move materials weighing up to 25 pounds, with or without reasonable accommodation.
• Perform other duties assigned by the designated supervisor in support of the organizations’ respective missions and operational needs.

Qualifications

• Bachelor’s degree preferred in business administration, finance, accounting, nonprofit management, education, or a related field; equivalent relevant professional experience will be considered.
• At least three years of experience in customer service, family engagement, financial account management, nonprofit administration, or a related field.
• Demonstrated success building relationships grounded in trust, respect, and professionalism.
• Experience handling sensitive financial or personal information with discretion and integrity.
• Ability to navigate difficult financial conversations with empathy, accountability, and sound judgment.
• Bilingual proficiency in English and Spanish strongly preferred.
• Experience with tuition management systems such as Veracross, Finalsite, FACTS, TADS, or Blackbaud preferred.
• Strong Microsoft Excel skills for financial tracking, reconciliation, data management, and reporting.
• Experience coordinating volunteers, events, or nonprofit fundraising activities preferred.
• Commitment to DeLaSalle High School’s Catholic, Lasallian mission and educational accessibility.

Required Skills and Abilities

• Excellent verbal and written communication skills, including clear, sensitive communication with families, colleagues, volunteers, and corporate partners.
• High standards of confidentiality, professional discretion, ethical judgment, and information security.
• Strong organizational, administrative, project management, and follow-through skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, and ability to learn school financial and information systems.
• Analytical and problem-solving skills, including identifying account discrepancies and matters requiring supervisory approval.
• Ability to manage competing priorities independently and collaboratively while maintaining accuracy and responsiveness.
• Dependability, adaptability, cultural awareness, and commitment to continuous improvement.

This description summarizes the general nature and level of work assigned to the position and is not an exhaustive list of duties. Responsibilities may evolve to meet institutional needs.