Receptionist

Date:                    November 6, 2026

Department:     Operations

Supervisor:       Campus Facilities & Operations Director

Status:                 Full-Time, non-exempt

Hours Schedule:      Approximately 32 hours per week, primarily Monday–Thursday daytime hours and Saturday mornings. Occasional evening, holiday, or additional weekend hours may be required.

PURPOSE OF POSITION

The Receptionist serves as a primary point of contact for Basilica visitors, parishioners, volunteers, staff, and callers. Guided by our commitment to “Seeing everyone through the eyes of Jesus,” this position provides a welcoming and hospitable presence while supporting the daily operation of the front desk.

SCOPE OF POSITION

Work is assigned by the Campus Facilities & Operations Director. The Receptionist works closely with the Campus Security & Operations Manager and collaborates with staff, security, maintenance, and hospitality volunteers. This position does not supervise employees.

PRIMARY FUNCTIONS AND MAJOR ACTIVITES

1. Reception and Communication
   1. Greet visitors, parishioners, volunteers, vendors, and staff in a welcoming and professional manner.
   2. Answer incoming calls, provide general information, transfer calls, and accurately route messages and requests.
   3. Maintain current knowledge of Basilica ministries, services, activities, and schedules to assist callers and visitors.

1. Visitor Access and Front Desk Safety
   1. Use Verkada and established procedures to support building entry, visitor registration, and guest management.
   2. Monitor security cameras and front desk activity for visitor access, safety, or security concerns and promptly communicate concerns to the Campus Security & Operations Manager or other appropriate staff
   3. Follow established procedures when responding to emergencies, difficult guests, or other disturbances.

1. Daily Campus Coordination
   1. Maintain awareness of scheduled activities, room use, onsite managers, security coverage, and maintenance contacts.
   2. Work closely with the Campus Security & Operations Manager, maintenance, security, staff, and hospitality volunteers to communicate routine needs and issues.
   3. Communicate important information and unresolved matters to the next receptionist or appropriate Operations staff.

1. Deliveries, Hospitality, and Front Desk Organization
   1. Receive and record deliveries and packages and notify staff when items arrive.
   2. Monitor front desk and hospitality supplies, including coffee and sandwich inventory, and communicate replenishment needs.
   3. Order office and cleaning supplies as needed.
   4. Maintain a welcoming, safe, clean, and organized reception and front desk area.

1. Administrative Support
   1. Provide routine administrative support, data entry, document preparation, and assistance with special projects as
   2. Participate in required training related to visitor management, building access, emergency procedures, safety, and security.

Other Responsibilities

• Be ready to work and on time for all scheduled hours.
• Administrative support as assigned.
• Additional responsibilities and special projects identified as needed by supervisor or Managing Director of Parish Operations.

Non-Exempt: Be ready to work and arrive on time for all scheduled hours and accept additional responsibilities identified (as needed) by your supervisor.

Compensation and Benefits 

The wage range for this position is $18 - $20 per hour. All full-time employees of The Basilica of Saint Mary receive access to the following benefits: medical/dental/vision insurance, FSA & HSA plans, 3 weeks of paid time off, sick leave, paid holidays, floating holidays, 403b, 403b matching up to 3%, life insurance, employee assistance program (EAP), short-term disability, long-term disability, and other supplemental insurance options.

Designation of Essential Functions

Employment in and by the Church is substantially different from secular employment. Church employees/volunteers must conduct themselves in a manner which is consistent with and supportive of the mission and purpose of the Church. This position does not require that the employee/volunteer be a Catholic. However, as a parish community rooted in the teachings of the Catholic Church, employees/volunteers are expected to be knowledgeable of core tenets and respectful of the mission, purpose, and teachings of the Catholic faith.

POSITION QUALIFICATIONS

Knowledge, Skills, and Abilities

• High school diploma or equivalent
• Two years of relevant customer service, reception, hospitality, or office experience preferred.
• Strong customer service orientation and ability to provide a welcoming presence to a diverse range of visitors.
• Familiarity with basic office software, telephone systems, and office equipment.
• Experience with guest management or building access systems, such as Verkada, is helpful but not required.
• Self-starter who is organized, dependable, and detail oriented.
• Ability to manage multiple requests, callers, visitors, and priorities at the same time.
• Strong verbal and written communication skills.
• Ability to exercise good judgment and know when to involve security, maintenance, or a supervisor.
• Must successfully complete the required background screening.

Physical Demands

• Ability to sit and work at the front desk for extended periods.
• Ability to move throughout the campus as needed.
• Ability to lift and move items weighing up to 25 pounds, including packages, supplies, and deliveries.
• Ability to perform repetitive keyboarding and use standard office equipment.

Mental Demands

• Ability to work independently with appropriate supervision and direction.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to prioritize work and manage multiple requests and interruptions.
• Strong problem-solving skills.
• Ability to remain calm and professional when responding to unexpected situations, difficult interactions, or emergencies.
• Ability to work effectively with culturally diverse populations and a variety of personalities and work styles.

HOW TO APPLY

Please send your resume to Taylor Liles, tliles@mary.org. Cover letters are encouraged but not required for consideration for the role.